January 5, 2009
Sevak Solutions President Interviewed by CGAP
Janine Firpo spoke to CGAP’s technology team about mobile banking in East Asia and the Pacific. More….
 

December 23, 2008
Mobile Banking in East Asia
In October 2008, Janine Firpo, the president of Sevak Solutions relocated to Jakarta, Indonesia where she is working with IFC, a member of the World Bank Group, to work with IFC’s regional advisory teams to accelerate the development and large-scale roll-out of mobile money solutions. More ….

RTS Training Materials
This page contains all of the training materials associated with the RTS. The lesson plans were written for RTS v3.1. Please also review the brief specification for RTS v3.3 so that you can update the materials for any training sessions that you may conduct. In addition, you should access the RTS Operations Guide and the RTS Risk Management Guide that are located in the Resources section of this web site.

RTS Trainers Manual
This 34-page document contains the background and framework for training clients, agents, and financial institution staff on how to use the RTS. There are specific instructions for how to use the lessons in the Lessons section of the manual.

Client Lessons
This ZIP file contains 15 lessons specifically designed for client training. Many of these lessons will also be used for training Agents and Staff. Please refer to the RTS Trainers Manual for instructions on how to use these lessons.

Agent Lessons
This ZIP file contains 10 lessons specifically designed for agent training. These lessons should also be part of the staff training. Please refer to the RTS Trainers Manual for instructions on how to use these lessons.

Staff Lessons
This ZIP file contains 18 lessons and 2 appendixes specifically designed for training the financial institution's staff. Please refer to the RTS Trainers Manual for instructions on how to use these lessons.

Agent Reference Guides (Guide 1 | Guide 2)
These two PDF files contain front and back pages for a Quick Reference Guide that can be used printed and provided to agents.

Field Support Plan(SAMPLE)
A 15 page document detailing a sample support plan for the RTS.

RTS V3.3 Changes
This brief 2-page document describes the changes and enhancements that were made to the Agent product in RTS V3.3. The details in this document need to be incorporated into the training materials.

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