This page contains all of the training materials associated with the RTS. The lesson plans were written for RTS v3.1. Please also review the brief specification for RTS v3.3 so that you can update the materials for any training sessions that you may conduct. In addition, you should access the RTS Operations Guide and the RTS Risk Management Guide that are located in the Resources section of this web site.
RTS Trainers Manual
This 34-page document contains the background and framework for training clients, agents, and financial institution staff on how to use the RTS. There are specific instructions for how to use the lessons in the Lessons section of the manual.
This ZIP file contains 15 lessons specifically designed for client training. Many of these lessons will also be used for training Agents and Staff. Please refer to the RTS Trainers Manual for instructions on how to use these lessons.
This ZIP file contains 10 lessons specifically designed for agent training. These lessons should also be part of the staff training. Please refer to the RTS Trainers Manual for instructions on how to use these lessons.
This ZIP file contains 18 lessons and 2 appendixes specifically designed for training the financial institution's staff. Please refer to the RTS Trainers Manual for instructions on how to use these lessons.
Agent Reference Guides (Guide 1 | Guide 2)
These two PDF files contain front and back pages for a Quick Reference Guide that can be used printed and provided to agents.
Field Support Plan(SAMPLE)
A 15 page document detailing a sample support plan for the RTS.
RTS V3.3 Changes
This brief 2-page document describes the changes and enhancements that were made to the Agent product in RTS V3.3. The details in this document need to be incorporated into the training materials.